FAQ'S
DISCLAIMER:
Messages and phone calls are off after 7pm PST.
Prior arrangements are honored.
Service is not provided on weekends unless otherwise noted.
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Coaching and consulting services are NOT intended to be used as a directive for how you live your life.
By consenting to and purchasing services, you agree that you are a being of free-will and are capable of creating your life based upon your own personal choices, not the services provided upon purchase.
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Carmela Obscura does not apply the terms “alternative medicine” or “holistic” to its namesake.
It is a family craft.
The topical items should not be used as a replacement for medical treatment, diagnosis, or examination.
Crystals and minerals may be used to complement other therapies- NOT as a replacement for medical treatment, diagnosis, or examination.
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For medical advice, PLEASE consult a licensed healthcare specialist.
CO only has the best intentions in aiding you.
Your best interest is always at heart.
WHAT'S YOUR SHIPPING POLICY?
Most items are shipped next business day.
Commissions are created, packaged and shipped within 10 business days after consultation.
Ships via USPS Priority Mail w/ tracking .
Eco-consciousness is our priority: Invoices are sent via email.
CO doesn't accept returns. Please be attentive to your products or items in your cart.
Please do not attempt to commit fraud and claim your package was never shipped.
You are liable for providing the CORRECT address, tracking your package and have a recipient for your package's arrival if you're not available.
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IF glass items arrive broken, you have 24 hours from the packages' arrival to please provide picture proof of the item AND its original packaging for a re-ship to be honored.
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CO does not hold liability or responsibility for the consumer's allergies or irresponsible use of purchases.
Ingredients are listed- please read thoroughly.
Please recycle and reuse mindfully
WHY ARE YOUR COSTS SO HIGH?!
Sales percentages get donated to compassionate causes and organizations I believe in.
Depending on sales volume and production costs, 10-40% of quarterly revenue gets donated to local causes (links added):
Haitian Bridge Alliance HAITIAN BRIDGE ALLIANCE:
In case it's been forgotten, Haitians have been seeking asylum along MX borders, have been trapped into and subjected inhumane conditions at the US border.
*ALLIANCE FOR AFRICAN ASSISTANCE:
AFAA aids US citizens and abroad, to refugees, immigrants, asylum seekers, torture/war victims, distressed women and children.
CCLC is a public-interest law firm providing quality pro bono legal services to victims of human and civil rights violations and immigration.
CLDLR are heavy advocates for educating people on their rights as tenants, employees, immigrants, and teaches college prep for students.
*CITY SLICKER FARMS & 4-H CLUB:
Is a division of horticultural activities held at West Oakland Farm Park, which enriches a kids' understanding of nature and gardening.
DR is an effective first responder to natural disasters on an international scale. The Amazon, The Bahamas, and Africa's fire receive help and relief with organizations like DR.
FPFY is a Bay Area organization that helps foster children make a stable transition from the system into the workforce.
JC/CJ educates and defends the Bay Area community of their legal rights as renters- against slumlords who treat their tenants unfairly and/or who conduct illegal actions.
*REBUILDING TOGETHER OAKLAND:
RTO is an organization guided to helping the everyday lives of low-income homeowners, veterans, seniors and the disabled manage their homes if/when help is scarce.
These organizations have been chosen from either a personal experience, the righteousness of the causes and/or integrity of the individuals running them.